At Zexela, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:
Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
We offer a standard shipping option to accommodate your needs. The availability of shipping method may vary depending on your location and the items in your order.
Shipping rates are calculated based on the weight, dimensions, and destination of your order.
Delivery times vary depending on the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
| Country | Standard Shipping Time | Express Shipping |
|---|---|---|
| United States | 6–9 Business Days | 5–8 Business Days |
| United Kingdom | 6–9 Business Days | 5–8 Business Days |
| Canada | 6–9 Business Days | 5–8 Business Days |
| Australia | 6–9 Business Days | 5–8 Business Days |
| New Zealand | 6–9 Business Days | 5–8 Business Days |
| EU (Other) | 6–9 Business Days | 5–8 Business Days |
| Rest of the World | 8–12 Business Days | 8–12 Business Days |
| Netherlands | 6–8 Business Days | 4–7 Business Days |
| Belgium | 6–8 Business Days | 4–7 Business Days |
| France | 6–8 Business Days | 4–7 Business Days |
| Germany | 6–8 Business Days | 4–7 Business Days |
| Austria | 6–8 Business Days | 4–7 Business Days |
| Luxemburg | 6–8 Business Days | 4–7 Business Days |
We’re Here to Help
If you have any questions about your order, shipping, returns, or anything else, our support team is happy to assist you.
You can reach us anytime at support@zexela.com, and we’ll get back to you as soon as possible.